Can I return the artwork I purchased? Every order, commission, and sale is handled with care and as much clarity and transparency as possible. My goal is for you to be completely thrilled with your purchase! Because of this, all sales are final. Please email: GennaSweetnam@gmail.com
My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? I am not liable for any mishandling or failed delivery by the shipping service (USPS, UPS, or FedEx) or any damage that occurs post-delivery. I make it a priority to prepare each order with care in sturdy packaging so that it arrives undamaged, and I recommend that you handle your new artwork with care when framing and hanging. Please remember that I cannot control how shipping services handle a package, and I am just as saddened as you are if any damage occurs in transit.
With that being said, this is how I typically handle situations that fall outside of my control:
Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. If it was incorrect and the shipping service returns the package to me studio, I am more than willing to send it to your correct address, though I ask that you pay for the postage. If the address is correct and you believe your package to have been lost or stolen, you must contact the shipping service personally. Unfortunately, there isn’t anything I can do on my end, so I am unable to address any failed delivery or theft issues directly.
International Shipping Fees
For orders outside of the U.S, please contact me before purchasing for a customized shipping quote.
Please review your country's local importing fees and taxes to avoid any surprises. Buyer is responsible for all customs fees. Any shipping charges collected by Genna Sweetnam, do not include customs fees imposed by the importer's country. Refusal to pay any applied custom fees is not grounds for a refund.
Please email GennaSweetnam@gmail.com if you have any questions about your order, and I will work with you to sort out any issues!
